Customer Support Associate

Company Description

Granotone, established in 1984, is a trusted name in the world of high-quality art supplies. Granotone specializes in both artistic and practical solutions, empowering individuals to enhance their environments. With a focus on premium materials and rigorous manufacturing standards, Granotone consistently delivers products of exceptional quality.

Role Description

This is a full-time, on-site role for a Customer Support Associate located in Agra. The Customer Support Associate will be responsible for providing high-quality customer service, resolving customer inquiries, addressing concerns, and ensuring a positive experience for clients. Day-to-day tasks include assisting customers with product-related queries, facilitating sales operations through support, providing post-sales assistance, and delivering training or product demonstrations when needed.

Qualifications

• Excellent Customer Support, Customer Experience, and Customer Service skills
• Competency in Sales and the ability to assist in customer purchase decisions
• Experience in providing Training or demonstrations to clients
• Strong communication and interpersonal skills
• Ability to handle customer inquiries with patience and professionalism
• Problem-solving skills with a proactive and empathetic approach
• Familiarity with Granotone products or experience in art supplies is a plus
• Bachelors degree in Business Administration, Communications, or a related fieldpreferred