Customer Support Associate

Job Title: Customer Service Associate

Location: Believers Destination, Magnus Tower, Sector-73, Noida

Work Timings: 9 AM TO 6 PM

Preferred Candidate: Residing with family in Noida, greater Noida or Nearby

Key Responsibilities

• Handle inbound and outbound calls professionally.
• Communicate clearly and courteously with students and parents.
• Guide and assist students through processes (calls/chat/support tools).
• Maintain and update data records accurately.
• Prepare daily and weekly reports.
• Use MS Excel for basic data management (filters, formatting, tracking sheets, etc.).
• Assist in scheduling, coordination, and administrative tasks.
• Support day-to-day operational activities to ensure smooth workflow.
• Escalate issues to the management team when necessary.
• Provide basic technical support (login assistance, form updates, minor troubleshooting).

Required Skills & Qualifications

• Minimum of 0-1 years of experience in customer service.
• Strong communication skills (verbal and written).
• Good command over MS Excel and basic computer operations.
• Ability to handle multiple tasks with attention to detail.
• Pleasant personality and customer-centric approach.
• Basic technical understanding is a plus.

Preferred Candidate Profile

• Based in Noida, Greater Noida, or nearby regions.
• Immediate joiners preferred.

How to Apply: Interested candidates can share their updated resumes at humanresources@believersdestination.com with the subject line Application for Believers Destination- POSITION" or apply via LinkedIn.