Customer Support Associate

Job Title:Customer Service Associate

Location:Vidya Jeevan, Knowledge Park I, Greater Noida

Experience: 02 years (Entry-Level)

Preferred Candidate:Residingwith family in Greater Noida / Delhi NCR.

About the Role

Believers Destination is looking for a proactive and attentive Customer Service Associate/Executive to manage student interactions, provide support, and ensure smooth daily operations at the institute. The ideal candidate should havegood communicationskills, basic tech knowledge, and the ability to handle reporting and coordination efficiently.

Key Responsibilities

• Attend incoming calls and make outbound calls asrequired.
• Maintain polite, professional, and attentive communication with students and parents.
• Manage and guide students within theinstitutepremises.
• Maintain data, prepare daily/weekly reports, and update records accurately.
• Work on Excel for basic data management (filters, formatting, tracking sheets, etc.).
• Assistwith scheduling, coordination, and administrative tasks.
• Support daily operational activities and ensure smooth functioning of thecentre.
• Escalate issues to the management team whenrequired.
• Provide basic tech support (system login, form updates, simple troubleshooting) when needed.

Required Skills & Qualifications

• Minimum 13 years of experience in customer service or front-desk operations.
• Strong communicationskills (verbal and written).
• Good command over MS Excel and basic computer operations.
• Ability to handle multiple tasks with attention to detail.
• Pleasant personality and customer-centric approach.
• Basic technical understanding is a plus.

Preferred Candidate Profile

• Residingin Greater Noida, preferably with family.
• Comfortable with on-site working at Vidya Jeevan, KP-1.
• Immediate joiners preferred.

Work Environment & Benefits

• Supportive work culture
• Growth opportunities within the organization
• Professional learning and development exposure