Customer Support Associate

Job Title: Customer Support Associate (Tier 2)

Locations: Mumbai | Bangalore | Pune

Eligibility: Graduates & Undergraduates can apply - Freshers

Shift: US Rotational Shifts | Rotational Work Week (MonFri / TueSat / WedSun)

Job Responsibilities:

• Handle inbound calls, emails, and chats from customers.
• Assist candidates with recruitment-related queries and self-service portal navigation.
• Log and track cases using the ticketing system.
• Resolve customer issues or escalate them to the appropriate teams.
• Maintain SLA targets and deliver excellent customer service.
• Perform customer verification as per company policies and GDPR guidelines.
• Make outbound calls when required.
• Update process documentation and knowledge base.

Required Skills:

• Excellent verbal and written communication.
• Basic knowledge of ticketing tools (ServiceNow preferred), MS Office, and ERP systems.
• Good technical aptitude and willingness to learn.
• Strong customer service, problem-solving, and multitasking skills.

Key Attributes:

• Customer-focused with a positive attitude.
• Quick learner, team player, and detail-oriented.
• Flexible to work in US rotational shifts and rotating work weeks.