Customer Support Associate

We are looking for enthusiastic and customer-focused professionals to join our team as Tier 2 Customer Support Associates. If you have strong communication skills and a passion for customer service, this opportunity is for you!

Job Role: Tier 2 Customer Support Associate (BPO)

Work Mode: Work from Office / Hybrid (as per business requirement)

Shift: US Shift (Night Shift)

Work Week: Rotational (MonFri / TueSat / WedSun)

Key Responsibilities

Handle customer queries through calls, emails, and chats

Provide Tier 2 support and resolve customer concerns effectively

Assist candidates with recruitment-related queries (fresh applicants & rehires)

Guide users on self-service portals and navigation

Follow escalation procedures for unresolved issues

Meet SLA targets and maintain quality standards

Conduct verification processes as per company policies

Maintain accurate documentation and system updates

Collaborate with internal teams for smooth issue resolution

Eligibility Criteria

Freshers & Experienced candidates can apply

Prior International BPO / Customer Support experience preferred

Excellent English communication skills (Verbal & Written)

Comfortable working in US Shifts / Rotational Week-offs

Basic knowledge of MS Office, ticketing tools (ServiceNow preferred), ERP systems

Skills Required

Strong communication & customer handling skills

Problem-solving mindset

Ability to work in a fast-paced environment

Positive attitude & teamwork skills

Detail-oriented and flexible with business requirements