Customer Support Associate

Role Overview for Customer Support Associate : We are seeking a dynamic and detail-oriented Customer Support Associate to join our Puja Category Launch Team. This role will focus on executing and managing on-ground operations, onboarding service partners, and coordinating with temples and vendors to ensure seamless stock and content readiness for launch.

What will you do?

Handle inbound customer interactions through calls, emails, and chat platforms.

Conduct regular follow-up calls for users with lower satisfaction ratings (~100 calls per day). Engage with prime users to gather feedback (~500 users per month).

Manage Prasad refund requests and collect address details (~4050 cases).

Provide clear, empathetic, and timely support while maintaining a high standard of professionalism.

Maintain accurate records of customer interactions and transactions.

Who You Are?

Proficiency in Hindi and English,with strong written and verbal communication skills. Kannada/ Tamil will be an added advantage

Excellent grammar and attention to detail in written correspondence.

Strong interpersonal skills and the ability to communicate professionally with a diverse customer base.

A solution-oriented mindset with the ability to resolve issues efficiently and effectively.

Enthusiastic about helping customers and delivering excellent service.

Competence with Microsoft Office tools (Word, Excel, Outlook, etc.).

Eagerness to work in a fast-paced, rapidly growing startup environment. Why AppsForBharat? Were not just another startup. Were a movement.

Heres why youll love being a part of it:

Competitive compensation and performance-based incentives.

Ambitious work environment with opportunities for professional growth.

Access to a vibrant network of professionals passionate about spirituality and technology.

Health & Wellness Benefits to ensure your and your familys well-being.

A Serene, Pet-Friendly & Peaceful Office located in the heart of HSR Layout Join us in revolutionising the way millions connect with their spirituality through technology!