Customer Success
PinnacleU
1 - 4 years
Mumbai
Posted: 13/04/2026
Getting a referral is 5x more effective than applying directly
Job Description
Position: Customer Success Associate
Location: Mumbai
Working Days: Monday- Friday
Experience Required: 1-4 years
Salary: upto 8 LPA
Key Responsibilities
- Support enterprise client onboarding and day-to-day platform management
- Serve as the primary point of contact for assigned accounts
- Coordinate with internal product, tech, and delivery teams to resolve client needs
- Document client requirements, use cases, and feedback
- Assist in demo preparation and support pre-sales cycles
- Build deep product knowledge across clients' core modules
What They Will Grow Into
- Leading product demonstrations for enterprise prospects
- Building and presenting product, and solution narratives
- Representing clients in C-suite discussions and strategic client engagements
- Travelling with senior leadership to client meetings and events
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