Customer Success Manager

Customer Success & Service Manager Bangalore, India Janitri Innovations

Were seeking a midlevel professional to lead customer success and service operations for our maternal healthcare device portfolio. This role ensures high customer satisfaction, equipment uptime, and longterm retention across hospitals and healthcare institutions.

Key Responsibilities

• Drive customer success strategies to boost satisfaction, retention, and loyalty.
• Manage aftersales service operations including installation, maintenance, and upgrades.
• Build strong relationships with hospital administrators, biomedical engineers, and government stakeholders.
• Lead and mentor service engineers and customer success executives.
• Ensure compliance with medical device regulations (ISO 13485).
• Track KPIs: CSAT, NPS, equipment uptime, service contract renewals.

Qualifications

• Bachelors in Biomedical Engineering (MBA preferred).
• 4+ years in medical device service, customer success, or technical support.
• Experience managing field service teams in healthcare.

Skills & Competencies

• Strong customer relationship management.
• Technical understanding of medical equipment.
• Leadership and team management.
• Service operations excellence and problemsolving.
• Strategic stakeholder engagement.