Customer Success Executive ( US Shift )

Company: Codeyoung

Job Title: Customer Success Executive

Experience: 13 Years

Location: Work From Office (Bangalore)

Working Days: 6 Days a Week (Fixed Week Off)

Shift: Night Shift (US Time Zone)

About Codeyoung

Codeyoung is a leading EdTech company dedicated to empowering students with future-ready skills through engaging and personalized learning experiences. We are committed to delivering exceptional customer experiences and helping every learner achieve their full potential.

Role Overview

We are looking for a proactive and customer-focused Customer Success Executive to build strong relationships with parents and students, ensure a seamless learning experience, and drive customer satisfaction and retention.

Key Responsibilities

• Act as the primary point of contact for assigned customers.
• Build and maintain strong relationships with parents and students.
• Ensure a smooth onboarding experience for new customers.
• Resolve customer concerns promptly and effectively.
• Coordinate with internal teams to ensure timely issue resolution.
• Monitor customer engagement and identify opportunities to improve the overall experience.
• Conduct regular follow-ups to ensure customer satisfaction.
• Encourage course continuation and renewals by delivering excellent service.
• Maintain accurate customer records and interactions in the CRM.
• Meet customer satisfaction, retention, and service quality targets.

Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Customer-centric approach with a positive attitude.
• Ability to handle multiple customer interactions efficiently.
• Basic knowledge of CRM tools is preferred.
• Comfortable working in night shifts and a fast-paced environment.

Eligibility

• Bachelor's degree in any discipline.
• 13 years of experience in Customer Success, Customer Support, Client Servicing, or a similar customer-facing role.
• Experience in the EdTech industry is an added advantage.