Customer Success Executive

Role Overview

We are hiring an Account Manager (SMB) to manage and grow a portfolio of existing customers at MyOperator. This is a revenue-owning role, responsible for renewals, upsells, and cross-sells, while ensuring high customer satisfaction and low churn.

You will act as a trusted advisor to SMB clients, helping them maximize value from MyOperators communication platform (WhatsApp API, IVR, AI bots).

About MyOperator:

Lead & Scale a High-Growth Inbound SaaS Sales Team We are looking for a hands-on Sales Team Leader Inbound SaaS to own revenue outcomes and lead a team of inbound Business Consultants. This role is ideal for someone who has closed inbound SaaS deals, handled monthly revenue targets, and is ready to build, coach, and scale a high-performing sales team. You will work with high-intent inbound leads, sell a category-leading SaaS product, and play a critical role in driving MyOperators revenue growth.

Key Responsibilities

• Own a portfolio of 50150 SMB accounts with complete revenue responsibility
• Drive monthly/quarterly renewals and ensure high retention rates
• Identify expansion opportunities through upselling and cross-selling (WhatsApp, IVR, AI solutions)
• Achieve revenue targets from existing accounts (2L5L/month depending on portfolio)
• Proactively identify churn risks and implement retention strategies
• Maintain strong relationships with business owners and decision-makers
• Ensure high CRM hygiene (Zoho/HubSpot/Salesforce) and accurate forecasting
• Monitor and improve customer health metrics (CSAT, usage, engagement)
• Coordinate with support/product teams for issue resolution and account growth

Target Customers

• SMB clients across Real Estate, Education, Healthcare, E-commerce, and Services
• Primarily India-based customers

Must-Have Requirements

• 13 years of experience in Account Management / Customer Success / B2B Sales
• Experience in renewals, upselling, or revenue ownership (not just support)
• Exposure to SaaS / tech / subscription-based products
• Strong communication skills (client-facing role)
• Experience using CRM tools (Zoho, HubSpot, Salesforce)
• Basic data handling skills (Excel, reporting, tracking metrics)

Good to Have

• Experience in CPaaS / SaaS / Communication platforms
• Prior experience managing high-volume SMB accounts
• Exposure to customer lifecycle management (onboarding renewal)

Strictly Not a Fit

• Candidates from pure B2C / retail / showroom sales backgrounds
• Profiles limited to customer support with no revenue ownership
• Candidates without exposure to CRM tools or account tracking