Customer Success Executive

Customer Success Executive

Location: Bengaluru, Karnataka (Work From Office 5 Days)

Employment Type: Full-time

Experience: 13 Years

About the Role

We are looking for a Customer Success Executive to join a fast-growing Health Insurance & Employee Benefits platform. This is a voice-first customer support role where you'll be responsible for delivering an exceptional customer experience by resolving queries, coordinating with internal teams, and ensuring timely issue resolution.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries with empathy, ownership, and accuracy.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Build and maintain positive customer relationships.
• Manage high call volumes while maintaining service quality.
• Ensure customer satisfaction by providing prompt and effective support.
• Accurately document customer interactions and follow up on open cases.

Requirements

• 13 years of experience in Customer Support, Customer Success, or Customer Service Operations.
• Voice support experience is mandatory.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving and customer handling abilities.
• Ability to work in rotational shifts.
• Willingness to work from the Bengaluru office (5 days a week).
• Immediate joiners are preferred.
• Experience in Health Insurance or InsurTech is an added advantage but not mandatory.

Why Join Us?

• Be part of a rapidly growing and funded Health Insurance & Employee Benefits platform.
• Work in a collaborative and customer-focused environment.
• Opportunity to make a meaningful impact by helping customers during critical moments.
• Excellent learning and career growth opportunities.

If you are passionate about delivering exceptional customer experiences and are looking to grow your career in Customer Success, we'd love to hear from you. Apply now!