Customer success

About

The Customer Success team plays a key role in delivering a seamless experience to customers by handling queries, resolving issues related to insurance policies and claims, and ensuring high-quality support.

About the Role

Handle customer queries and provide timely resolutions. Assist customers with insurance policies and claims. Deliver excellent customer experience through effective communication.

Responsibilities

• Handle customer queries and provide timely resolutions
• Assist customers with insurance policies and claims
• Deliver excellent customer experience through effective communication
• Identify issues and provide appropriate solutions
• Collaborate with internal teams for smooth resolution
• Maintain proper documentation of interactions

Qualifications

• 13 years of experience in Customer Support / Customer Success
• Voice support experience is mandatory
• Experience in B2B2C environments is preferred
• Exposure to health insurance/healthcare is an added advantage

Required Skills

• Ability to manage high-volume interactions
• Strong communication with empathy and patience
• Ownership mindset with a proactive approach

Preferred Skills

• B2B2C environment
• Health insurance/healthcare domain exposure

Salary Slab 4 to 6 LPA

5 days Work From Office (Bangalore), 8-hour rotational shifts (No night shifts), Weekly rotational offs.