Customer Success Associate

Job Title: Customer Success Associate

Location: Onsite Pune

Job Overview:

The ideal candidate will have Degree- BE/BCA/MCA, 2yrs+ of experience and excellent communication skills and join immediately.

Key Responsibilities:

• You'll answer challenging product queries of highly qualified customers from all around the world over chat, email, and phone.
• You'll engage in remote web sessions to troubleshoot technical issues at customers' end.
• You'll collaborate with product specialists to find creative solutions to customer business problems.
• You'll follow-up with customers to ensure their issues have been resolved to their satisfaction.
• You'll test the product and report malfunctions.
• You'll absorb pressure and keep calm.

Key Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Ability to communicate fluently in English.
• Excellent comprehension skills with the ability to read between the lines.
• Adaptability to work in shifts.
• A positive attitude and empathy.
• Meticulous, systematic and attention to detail.
• Extrasensory perception (ESP) to read customer minds is a plus.