Customer Specialist

Job Overview:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a Chat Process handling Debit & Credit Card queries. The role involves assisting customers with their concerns through chat in a timely and professional manner.

Key Responsibilities:

• Handle customer queries related to debit and credit cards via chat support
• Provide accurate information regarding transactions, card usage, billing, and services
• Resolve customer complaints effectively and within defined timelines
• Ensure high levels of customer satisfaction and service quality
• Maintain proper documentation of customer interactions
• Follow company policies and compliance guidelines

Skills Required:

• Strong written communication and comprehension
• Customer-centric approach
• Problem-solving skills
• Ability to multitask and work in a fast-paced environment

Work Schedule & Benefits:

• 5 days working with 2 rotational offs
• Night shift (if applicable)
• Opportunity for growth and career advancement
• Training provided

Cab Facility

eligibility:

Freshers are welcome to apply

Interested candidates can share their CV

Diksha.Saxena@teleperformance.com

Note- In subject line mention "CV for Malad location"