Customer Specialist

About Eloelo Group

Eloelo Group is one of India's fastest-growing consumer technology companies, building category-defining products at the intersection of content, technology, and culture. The Group's flagship products Story TV in micro-drama and Master in micro-learning have together placed two Eloelo apps in India's Top 10, reaching over 100 million Indians who consume short-form vertical content every day.

Story TV is India's leading micro-drama platform, with 10M+ users and 500+ original titles produced in partnership with studios like Balaji Telefilms and Applause Entertainment. Master is India's #1 micro-learning app, scaling to 5M+ users in 50 days with 1,000+ bite-sized courses across AI, finance, English, and life skills.

About the Role:

We are looking for a detail-oriented and proactive Operations Executive Intern to support our

operations team. This role involves handling day-to-day operational tasks, responding to queries,

managing payment disputes, and preparing reports for different stakeholders.

Key Responsibilities:

Respond to emails and maintain timely communication with users, partners, and internal

teams.

Handle and resolve payment disputes efficiently and professionally.

Prepare, organize, and share data reports with various agencies and internal teams.

Assist in streamlining operational processes and improving workflow efficiency.

Support the operations team in other ad-hoc tasks as required.

Skills & Qualifications:

Strong communication skills, both written and verbal.

Good analytical and organizational skills.

Proficient in MS Excel / Google Sheets for data preparation and reporting.

Proactive, detail-oriented, and able to work independently.

Prior experience in customer support or operations is a plus but not mandatory.

What You Will Gain:

Hands-on experience in operations and process management.

Exposure to payment operations and dispute resolution.

Opportunity to work with cross-functional teams and enhance professional skills.