Customer Service Specialist

Job Description Customer Support Executive (US Utility Voice Process)

Process Type: US Utility Voice

Work Schedule: 5 Days Working (Including Night Shifts)

Eligibility Criteria

• Minimum 6 months of relevant experience in international voice process
• Graduate / Undergraduate candidates are eligible
• Good communication skills in English
• Willingness to work in rotational shifts, including night shifts

Roles & Responsibilities

• Handle inbound/outbound voice calls for US utility customers
• Address and resolve customer queries effectively
• Maintain service quality and customer satisfaction
• Adhere to defined process guidelines and compliance standards

Interview Process

• HR Screening
• Operations Round

Benefits

• One-way transportation provided

Compensation

• CTC: 4.75 LPA

For more information reach out to HR - Neha

8008325085

mamidi.neha@teleperformancedibs.com