Customer Service Representative-voice

How to Apply

Interested candidates can share their resume at:

shine.albert@hcltech.com

Job Title: Voice Process Executive (Freshers Only)

Location: Nagpur (Work from Office)

Employment Type: FullTime

Job Summary:

We are hiring Voice Process Executives for backend support processes. This role is strictly for fresh graduates looking to start their corporate career in a nonvoice environment.

Key Responsibilities:

• Handle customer queries via inbound and outbound calls.
• Perform backend operations and data processing
• Maintain accuracy while updating systems and records
• Follow SOPs and quality guidelines
• Meet productivity and quality targets

Eligibility Criteria (Mandatory)

• Graduation required
• Eligible degrees only: B.Com, B.A, B.Ed, BBA
• Passout years: 2024 & 2025 only
• Experience: Freshers only (experienced candidates not eligible)
• Location: Nagpur locals preferred
• Shifts: Flexible (Day & Night shifts)
• Weekly Offs: Rotational
• Transport: Own transport mandatory (no cab facility)

Required Skills

• Good written English communication
• Basic computer knowledge
• Typing speed: 2530 WPM (preferred)

Salary & Benefits

• Competitive fresher salary
• Paid training
• PF, ESIC & statutory benefits
• Career growth opportunities