Customer Service Representative

We are on the lookout for competent Customer Service Representatives who possess the four skills that define a good speaker: GRAMMAR, VOCABULARY, PRONUNCIATION and FLUENCY, to undertake the task below.

Be it an automobile or a property claim, when a consumer suffers a loss, our Customer Service Representatives are frequently the first to respond.

Our exemplary Customer Service Representatives concentrate on making the customer feel comfortable, establishing expectations, and providing an outstanding experience in addition to obtaining the data that is required to process a claim.

Role Description

This is a full-time on-site role for Customer Service Representatives at webappclouds.

As a Customer Service Representative, you will be responsible for providing excellent customer support and ensuring customer satisfaction by listening to the caller and making sure that literal data is entered to process a claim by upholding a high standard of phone etiquette.

Qualifications

Excellent speaking and writing skills

Listening

Empathic

Excellent phone etiquette

Ability to deliver a positive customer experience

Strong problem-solving skills

Ability to work well in a team

Prior experience in customer service would be of value

Knowledge of claims and insurance would be a plus

Data entry in various platforms

Disciplined when it comes to leaves