Customer Service Representative( US Process)- JIS93365

Position: Customer care representative

Location: Indiranagar Bangalore

Shift time: 6.30 PM to 3.30 AM

5 working days, Saturday and Sunday off

Process: Semi Voice/ Blended

Qualification

Proficient in the English language

High School diploma or equivalent required; bachelor's degree preferred

Demonstrated desire to expand skills into new areas

Business acumen in areas of customer service, e-commerce, retail, logistics or sales support is advantageous

Demonstrate effective, clear, and professional written and oral communication.

Quick learner and problem solver; able to seek out solutions autonomously

Able to decipher ambiguous situations and identify the proper path

Strong organization, prioritization and time management skills, with a high degree of flexibility and willingness to take on additional tasks as assigned by a supervisor or manager.

Proven ability to work cross-functionally to accomplish goals

Experience in the manufacturing industry is preferred

Minimum 2 yrs of experience in customer support

Responsibilities:

Support requests for booked and shipped and invoiced orders, including order changes and cancellations; escalations; delivery issues and product support for newly delivered shipments, heavy inbound phone responsibilities *eCommerce team only

Support requests for various sales channels, which may include but not limited to, Commercial sales, Retail, and eCommerce

Maintain acceptable performance levels based on quarterly goals and comply with all policies

Provide prompt and efficient service to customers & team members including the appropriate escalation of issues

Possess a detailed understanding of pricing structures, products, warranty terms and all departmental processes and procedures

Collaborate with other departments to resolve customer issues

Demonstrate system expertise with order management systems to better serve customers

Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues

Contribute to a positive team environment

If you are interested kindly share your updated resume along with below mentioned details:

Total exp

Rel exp

Notice period ( Mention last working day)

current location

Preferred location

Reason for change

Current CTC

Expected CTC

Offers if any

Are you comfortable for 6.30PM to 3.30AM shift time?