Customer Service Representative - US Process

Job Title: US Calling Executive / Customer Support Executive

Location: Thane (Waghale Estate Co-working Space)

Shift: US Shift (Night Shift)

Job Overview:

We are looking for a dynamic and experienced US Calling Executive to handle outbound/inbound calls for our international clients. The ideal candidate should have prior experience in US-based processes and be comfortable working in night shifts.

Key Responsibilities:

• Handle outbound and/or inbound calls with US-based clients/customers
• Maintain clear and professional communication
• Understand client requirements and provide appropriate solutions
• Maintain call records and update CRM systems
• Achieve daily/weekly performance targets

Eligibility Criteria:

• Mandatory: Prior experience in US calling / international process
• Location Requirement: Candidate must be a resident of Thane or nearby areas
• Excellent verbal communication skills in English
• Comfortable working in US shifts (night shift)

Compensation:

• Salary up to 50,000 per month (Maximum 6 LPA)

Work Environment:

• Work from office (Co-working space) in Waghale Estate, Thane
• Collaborative and growth-oriented environment

Preferred Candidate Profile:

• Immediate joiners preferred
• Strong interpersonal and problem-solving skills
• Ability to handle pressure and meet deadlines

If you meet the above criteria and are interested, we would love to connect with you.