Customer Service Representative

Hi All,

We are hiring for Customer Support Executive Fraud & Disputes (Chat Process)

There should be no career or education gap more than 1 Year in resume.

Batch start Date:16th June 2026(Tuesday)

Role & responsibilities

Job Title: Customer Support Executive Fraud & Disputes (Chat Process)

Location: TIPCO Plaza, Malad

Shift: 24/7 Rotational Shifts

Work Mode: Chat Process

Benefits : both side cab (In odd Hours only )

Role Overview

We are looking for a detail-oriented Customer Support Executive to handle fraud and dispute-related queries for debit and credit cards via chat support. The role involves assisting customers with unauthorized transactions and ensuring quick resolution.

Key Responsibilities

Handle customer queries related to card fraud and transaction disputes via chat

Investigate suspicious or unauthorized transactions

Raise and track dispute cases as per process guidelines

Provide accurate and timely resolutions to customers

Ensure compliance with banking policies and security protocols

Maintain high quality standards in communication and documentation

Preferred candidate profile

Eligibility Criteria

Graduate in any discipline

Minimum 1 year of experience in customer service

CIBIL Score: 670+ (mandatory)

Strong written communication skills

There should be no career or education gap more than 1 Year in resume.

Skills Required

Good analytical and problem-solving skills

Attention to detail

Ability to handle sensitive situations calmly

Typing speed: 30 WPM with 90% accuracy

Feel free to contact on 8800933907

Sohail.Khan21@teleperformance.com

Thanks & Regards,

Sohail KhanTalent Acquisition | Teleperformance.

M +91 8800933907I Sohail.Khan21@teleperformance.com