JD for Domestic Banking process.

Greetings Kolkata!

Join Our Team!

Teleperformance welcomes you to be a part of our dynamic team!

Job Role: Customer Care Executive (Domestic Banking)

Location: Kolkata, Saltlake sector v

Job Type: Full-time

About the Role:

We are seeking enthusiastic and customer-focused individuals to join our

team as Customer Care Executives. As a Customer Care Executive, you

will be responsible for providing exceptional customer service to our

clients via inbound/outbound calls and handle escalation cases.

Responsibilities:

- Handling customer inquiries and resolving issues via calls and chats

- Providing product/service information to customers

- Meeting and exceeding customer satisfaction targets

- Maintaining accurate records of customer interactions

- Collaborating with team members to achieve team goals

Requirements:

- Minimum 12th pass qualification

- Fresher and experienced both can apply

- Excellent communication and interpersonal skills in any two of these

languages:

English/Hindi/ Bengali/Odia/Maithili/Bhojpuri/Assamese

Shifts:

For male employees: any 9 hours during 24x7 (Including Night shift)

For female employees: any 9 hours during 7 am to 8 pm. (No night shift

for females)

6 working days with 1 rotational week off

Transporation:

Self (There is no odd hour shift ending or beginning so the employees can

avail public transport)

Salary :

English & Hindi/ Bengali/Odia/Maithili/Bhojpuri 15k CTC 12k In hand

English & Assamese 18k CTC 14k In hand

Hindi & Bengali/Odia/Maithili/Bhojpuri 13k CTC 10.5k In hand

Assamese & Hindi/Bengali -- 18k CTC 14k In hand

Interview Rounds

1) HR round

2) Operation round

3) Assessment round

Contact Person email ID: manish.manish25@teleperformancedibs.com

Customer Service Representative