Customer Service Representative

Hiring: Customer Care / Product Support Executive (Voice Support)

Location: Hyderabad (Onsite) (Local to Hyderabad)

Shift: US Shift

Experience: 19 Years

Immediate Joiner Only

Role Overview:

We are looking for a Customer Care / Product Support Executive with strong voice support experience to handle customer queries, resolve issues, and deliver excellent customer service. The ideal candidate should be comfortable handling inbound/outbound calls and providing end-to-end support.

Key Responsibilities:

• Handle customer interactions primarily through voice support (calls)
• Respond to customer queries and provide accurate resolutions
• Troubleshoot basic product or service-related issues
• Maintain proper case/ticket documentation
• Escalate complex issues to relevant teams when required
• Ensure high levels of customer satisfaction (CSAT)
• Follow process guidelines, quality, and compliance standards

Required Skills:

• 19 years of experience in Customer Care / Voice Support / Product Support
• Strong communication skills (verbal & listening)
• Ability to handle customer queries professionally
• Basic troubleshooting and problem-solving skills
• Familiarity with CRM tools or ticketing systems (preferred)
• Willingness to work in onsite and shift-based environment

Preferred Qualifications:

• Graduate (any stream)
• Experience in SaaS / Product-based company (added advantage)
• Good typing and documentation skills

Interested candidates can share their resume or apply now on hr@runmapglobal.com