Customer Service Representative

Customer Support Executive

Location: Gurugram, Haryan

aInterview Mode: Face-to-Fac

eImmediate Joiners Required!

!CTC- 2.5 LPA to 4 LPA + Incentive

sContact Person- HR Sanik

aContact No- 921734054

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Job Descripti

onPolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfactio

n.
Key Responsibiliti

• es:Handle inbound and outbound calls to address customer queries and concer
• ns.Provide accurate information regarding insurance policies, premium calculations, and policy stat
• us.Escalate unresolved queries to the appropriate internal teams and ensure timely follow-
• up.Maintain customer records by updating information in the CRM syst
• em.Ensure customer satisfaction through professional communication and problem-solvi
• ng.Meet daily, weekly, and monthly targets set by the team le

ad.Required Skil

• ls:Excellent communication skills (verbal and written) in English and Hin
• di.Ability to handle customer queries efficiently and polite
• ly.Basic computer knowledge and proficiency in MS Office and ema
• il.Patience and empathy to manage difficult or irate custome
• rs.Prior experience in a call center or customer support role is a pl
• us.Freshers and experienced candidates can both ap