Customer Service Representative

Customer Service Executive

• Location: Gurugram, Haryana
• Contact Person -Shaba Khan

9667462538

shabakhan@policybazaar.com

• Interview Mode- Face-to-Face (No Virtual Interviews)
• Qualification- Graduate
• Experience- 0-3 yrs (Freshers are welcome)
• Salary Package- 3 LPA to 4.2 LPA

Responsibilities

• Communicate with customers via phone, email and chat
• Providing complete information about the product to the customer.
• Solving all product or service related issues of the customers.
• Preparing the Customer Service Guidelines
• Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly.
• Providing the best possible solution to the queries of the customers.
• Making products and services reports by collecting and analyzing the information provided by the customers.

Qualifications and Experience

• Graduation.
• Fresher or Experience
• Ability to communicate effectively in English language.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.