Customer Service Representative

Job description

About the Role: We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries and providing exceptional service to ensure customer satisfaction.

CONTACT PERSON: Kashish Singh | +91 84483 89795 | kashishsingh@policybazaar.com

Responsibilities:

• Handle incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to customers for follow-ups, feedback, or information updates.
• Resolve product/service-related issues effectively, escalating when necessary.
• Maintain a high level of customer satisfaction by providing accurate information and support.
• Document all customer interactions and update CRM systems.
• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
• Work closely with the team to improve service standards and processes.

Qualifications:

• Graduates are welcome. Freshers can also apply.
• 0-4 years of experience in customer support (voice process).
• Excellent verbal communication skills in English.
• Good listening skills, patience, and empathy when dealing with customers.
• Basic computer knowledge (MS Office, Email, CRM tools).

Required Skills:

Good command over English (spoken)

Preferred Skills:

• Experience in customer support is a plus.

Pay range and compensation package:

• Shift Timing: 10 Am-7 Pm
• Salary Budget: Fresher - 2.55 LPA - 4 LPA
• Experienced with more than 6 months of experience: 20-25 % hike on your Last CTC or max 4LPA