Customer Service Representative

Company Name: Kotak Mahindra Bank

Profile: Kotak 811 Inbound Officer (Directly on Kotak Banks payroll)

Qualification: Graduate Mandatory

Excellent Communication skills in English

Salary: Up to 3,59,000 CTC depends on interview

Experience: Fresher & Experience both can Apply

Key Responsibilities:

1. Handle inbound calls from customers related to Kotak 811 digital savings accounts
2. Resolve customer queries related to mobile app usage, transactions, login, or account issues
3. Assist customers with troubleshooting and guide them step-by-step
4. Ensure first-call resolution and maintain high customer satisfaction levels
5. Escalate critical or unresolved issues to the relevant departments
6. Maintain call logs and update CRM systems diligently

7.Meet performance targets like AHT, quality scores, and customer experience metrics

Huge Incentives and Appraisals.

To schedule your interview, send your CV through WhatsApp (number mentioned below)

HR Rutuja - 9822687351