Customer Service Representative

Job Summary:

We are seeking a highly motivated Customer service Representative to support our sales pipeline by identifying, qualifying, and nurturing prospects for IT services and technology solutions. This role focuses on engaging decision-makers in mid-market and enterprise organizations and generating qualified opportunities for the sales team.

Key Responsibilities:

• Conduct outbound calls to invite prospective attendees for webinars and virtual events.

• Execute targeted email outreach campaigns to increase audience registrations.

• Build and maintain relationships with B2B clients.

• Engage with C-Level executives (CEO, CTO, CIO, CISO, VP, Directors) and otherkey decision-makers.

• Follow up with invited participants to maximize attendance.

• Maintain accurate records of interactions in CRM.

• Achieve audience acquisition and engagement targets.

Required Skills & Qualifications

• Excellent verbal and written English communication.

• Strong outbound calling and customer engagement experience.

• B2B sales or audience acquisition experience.

• Email outreach and follow-up expertise.

• Strong persuasion skills.

Preferred Qualifications

• 13 years of relevant experience in Inside Sales, Customer Success, Customer Service, or Audience Acquisition.