Customer Service Representative
Client - US Night Shift
5 - 10 years
Alipur
Posted: 19/06/2026
Job Description
We are currently hiring for one of the Logistics - MNC Client - one of the worlds largest network for Logistics & Shipments.
Work Location: DLF Cybercity, Gurgaon
Role Name: Customer Service Agent - Inbound US Process
Work Days: 5 days working (rotational offs) - all night shift role.
Work Timings: Between 05:30 PM IST to 04:30 AM IST - Rotational
Interview: Face to face only (so share resume only if you are available inperson) to attend
Compensation to expect: upto 6 LPA max + Night Shift Allowance + Cab facility*
Responsibilities
- Communicate with US customers via phone & assist them on queries / escalations raised.
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications:
- At least 6 months - 5 years' of relevant work experience in Voice process.
- Minimum Graduate Completed (do not apply if results awaited / if no Degree certificates)
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Interested candidates can share resume on deepti.kocher@upgrad.com
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