Customer Service Representative

Job Title: Customer Service Representative

Department: Customer Support

Location: Noida, Uttar Pradesh, India.

Job Type: Full-time

Shift: US Shift (5:30pm - 2:30am)

Job Summary:

We are looking for highly skilled Customer Service Executives with proven experience in Healthcare International

BPO environments, specifically handling U.S.-based customers. The ideal candidate must possess

excellent English communication skills and a strong customer-centric mindset to deliver high-quality

service in line with client expectations.

Key Responsibilities:

• Handle inbound and/or outbound customer interactions for U.S. Healthcare-based clients via voice.
• Deliver exceptional customer service by resolving queries, complaints, and requests efficiently.
• Adhere to defined process guidelines, quality standards, and SLAs.
• Maintain accurate documentation and records of customer interactions.
• Demonstrate professionalism, empathy, and effective problem-solving skills during customer

interactions.

• Work collaboratively with internal teams to ensure seamless service delivery.

Mandatory Requirements:

• Prior experience in Customer Service within an International Call Centre / BPO environment.
• Hands-on experience handling International BPO processes, preferably U.S. customers.
• Excellent English communication skills (verbal and written) this is a critical requirement as per

client expectations.

• Strong listening skills, clear articulation, and a neutral or acceptable international accent.
• Ability to handle customer interactions confidently and professionally.

Preferred Skills:

• Familiarity with U.S. customer service standards and cultural nuances.
• Experience working in voice-based international processes.
• Ability to work in rotational shifts, including night shifts if required