Customer Service Representative
Accenture
3 - 5 years
Hyderabad
Posted: 10/05/2026
Job Description
Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Customer Service Representative, a typical day involves engaging with customers to address their concerns and inquiries through various communication channels. The role includes coordinating with different teams to ensure timely resolution of issues, managing case documentation, and following up on pending requests. This position requires maintaining a customer-focused approach while handling multiple tasks efficiently and contributing to a positive service experience. The role also involves adapting to evolving customer needs and organizational processes to support overall service excellence.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to streamline customer service processes and improve response times.
- Maintain accurate records of customer interactions and transactions to support service quality and reporting.
- Assist in identifying recurring issues and suggest improvements to enhance customer satisfaction.
- Support junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong problem-solving abilities with a focus on customer-centric solutions.
- Excellent communication skills to effectively interact with customers and internal teams.
- Ability to manage multiple cases simultaneously while maintaining attention to detail.
- Familiarity with case management workflows and service level agreements.
- Capability to analyze customer feedback and contribute to continuous service improvement.
Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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