Customer Service

Position: Customer Success Associate

Location: Vidyavihar, Mumbai

Working Days: Monday to Friday, If a query comes in, youre expected to respond even on weekends, with a compensatory off provided later.

Experience Required: 1-4 years

About the Rol

eWe are hiring for a Customer Success Associate role with a fast-track pathway into Solutions Consulting. This is not a traditional support role. You will work closely with enterprise clients, understand their business challenges, and help translate those into effective product-led solutions. Over time, you will evolve into a role that involves solutioning, product storytelling, and strategic client engagement with senior stakeholders

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What Youll

• DoAct as a primary point of contact for enterprise clien
• tsSupport client onboarding and day-to-day platform engageme
• ntUnderstand client requirements, use cases, and business goa
• lsCollaborate with internal product, tech, and delivery tea
• msAssist in demo preparation and pre-sales conversatio
• nsDocument client feedback and identify improvement opportuniti
• esBuild strong product and domain understanding across CX and Sa

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What Makes You a Strong

• FitExperience in client-facing roles (SaaS, CX, BPO, banking, consulting, et
• c.)Interest in Customer Experience (CX), AI, or enterprise S
• aaSAbility to structure thoughts and communicate clearly under press