Key Responsibilities

Handle inbound and outbound calls with members.
Assist members with their queries, requests, and service requirements.
Provide accurate information about Karma Group products and services.
Coordinate with internal teams to resolve member concerns promptly.
Maintain professional communication and deliver a high standard of customer service.
Update customer records and maintain accurate documentation in the CRM system.
Meet daily productivity and quality targets.

Requirements

Graduate in any discipline.
Fluent in English and Hindi (Mandatory).
Excellent verbal communication and interpersonal skills.
Basic computer knowledge and MS Office proficiency.
Customer service or international/domestic voice process experience is an advantage.
Positive attitude, willingness to learn, and ability to work in rotational shifts.
Immediate joiners only.

Preferred Skills

Customer Service Executive