Customer Service Executive

GETSETFIT | Customer Service Executive

Mumbai (Onsite Malad) Full-time 13 years Up to 35K/month + performance bonus

Vacancy- 1(Immediate Joiner only)

At GETSETFIT, community isn't a feature. it's the product.

An ideal candidate is someone who can own member experience end-to-end, build genuine relationships, and turn everyday conversations into long-term trust.

This is not a passive support role. We believe that Fitness journey is emotional and not transactional, and you'll be the person members lean on.

What you'll do

• Be the primary point of contact for members across their fitness journey
• Lead chat-based communication, check-ins, concerns, renewals, nudges with empathy and clarity
• Build relationships that improve retention, trust, and engagement
• Spot patterns in member concerns and flag improvements proactively
• Represent the brand voice: calm, supportive, science-backed, honest

What we're looking for

• Strong communication skills (English + Hinglish)
• High emotional intelligence with patient with sensitive conversations
• Structured and dependable, which can hold context across multiple chats
• Problem-solver who tries to resolve before escalating
• Comfortable with WhatsApp Business, Google Sheets, CRMs, and dashboards

You'll stand out if you've

Handled community management, customer success, or member support (1+ year)

Worked on renewals, churn, or retention workflows

Have a personal or professional understanding of fitness or wellness

Why it matters

You won't just reply to messages. You'll influence whether someone stays consistent, renews their membership, or gives up on their goals entirely.