Customer Service Engineering Representative

JOB SUMMARY: The position is responsible for providing service to our customers in several regions for installation/ troubleshooting of our industrial connectivity platform integration with Generacs electricity generation and power reliability equipment.

MINIMUM QUALIFICATIONS:

• Bachelor of Engineering (Electrical or Mechatronics) with hands on experience with building IOT solutions around electrical generating, measurement and reliability equipment from Generac/ Pramac and/ or Cummins and/ or Kohler and/ or Caterpillar etc
• .Must be familiar with programming of different controllers such as H100, PowerZone, ComAp, Cummins ProtoNode/ PCC, CAT EMCP, Deep Sea 86XX etc
• .Must have worked with Modbus and CAN industrial protocols and various troubleshooting tools such as Wireshark, Modscan etc
• .Must have worked with various PQ measurement instruments such as Veris, AccuEnergy, Schneider etc and instrument transformers
• .Must be aware of safe practices working with electrical equipmen
• tShould be conversant with Microsoft Azure Cloud or AWS Clou
• dShould have worked with IEC 61131-3 or high level programming languages such as C, C++, C#, Jav
• aMust be able critical thinker and have excellent time management skill
• s4-5 years of total experienc

e
PREFERRED QUALIFICATIONS

• : Knowledge of SQL server and general database management concep

ts
ESSENTIAL DUTI

ES:

• 
  90%Provide Level 3/ 4 customer service for assigned phone/ tickets to resolve questions related with installation, troubleshooting, issue with Generac Link plat

for

• m10%Document solutions provided in ticket management sys
• tem.Prepare report with commonly occurring issues identified with proposed preventative/ corrective actions on monthly b
• asisTrain and mentor less experienced engin

eers
KNOWLEDGE, SKILLS AND ABILI

• TIES:Must be a great team worker and adept to frequent changes in work prior
• itiesScripting and automation skills: Proficient in PowerShell, Python or Bash for automating tasks and configura
• tionsDiagramming and Visualization Tools: Hands on with MS Visio or Lucidchart for creating schematics, electrical/ controls engineering diagrams