Customer Service Collections

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Responsible to manage a portfolio of customer accounts, ensuring timely collection of past due invoices and resolution of disputes. The ideal candidate will have strong communication skills, a background in customer service (preferably in collections), and the ability to collaborate cross-functionally to drive results.

Key Responsibilities:

Manage assigned customer accounts to ensure timely collection of outstanding invoices and reduce aging balances.

Engage with customers via phone and email to follow up on past due payments, resolve queries, and maintain positive relationships.

Collaborate with internal teams including Billing, Sales, Tax, and AR to investigate and resolve customer disputes efficiently.

Prepare and maintain reports using accounting systems to track collection performance, dispute status, and aging analysis.

Key Competencies & Skills:

Excellent verbal and written communication skills

Strong customer service orientation, preferably with collections experience

Proficiency in MS Excel and accounting/ERP systems (preferably SAP)

Qualifications

Bachelor’s degree

Minimum 2 years relevant experience for entry to this level

Requires complete understanding of general and technical aspects of job

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Additional Details

Travel Required:

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