Job Type-Fulltime

Location- Bangalore

Responsibilities:

Work as a Customer Support Representative to answer and provide resolutions to IB/OB Calls , Emails , WA for query received from end Consumers

Take full ownership and accountability of the assigned tasks

Resolution & closures of tasks as per defined TAT- Consumer

Recording of data with accuracy on Tools set up for the department

Go beyond an extra mile for any issue resolution by liaising with internal stakeholders

Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers.

Potential Applicants :

Excellent Written & Verbal communications in English and Hindi (Must have)

Taking full Ownership & Accountability of issue resolution for driving Customer.

A Go Getter who would very carefully Listen, Resolve, Escalate and Be the Reason, for driving Customer Happiness, Centricity and Obsession.

Usage of tools like Excel and CRM

Enthusiastic, willing to learn, multitask.

Any HSC, Graduate & Postgraduate (Fresher or more 1-2 years of relevant work experience)

Customer Service Associate