Role: Customer service (Chat process)

CTC Offered: 25k (Freshers)

Additional perks: 5k night allowance + Travel allowance OR Drop facility

Duties & Responsibilities

Engage with customers via live chat to provide prompt and accurate assistance

Address queries, resolve issues, and ensure a positive customer experience

Amend customer bookings as per requests while following company policies

Identify and resolve complaints, escalating complex issues when required

Communicate with clients via Teams for updates, queries, and feedback

Required Skills

Good command of English with strong communication skills

Basic computer knowledge with proficiency in MS Office, email drafting, and reporting

Typing speed of 40 WPM with high accuracy

Strong interpersonal and teamwork skills

Good time management and prioritization ability

Attention to detail with an analytical approach

Candidate should be comfortable doing rotational shifts

Preferred Skills

Basic understanding of airline/hotel contract terminology

Prior experience in airline or hotel reservation roles (preferred)

Educational Qualifications

Graduate in any field

B.Com / BBA / BA / Travel & Tourism Management preferred

Customer service