Customer Relationship Management

This role is for one of Zepcruit's clients.

About Company

Blue Tea is India's No. 1 herbal tea brand, renowned for its vibrant, natural blue teas made from Butterfly Pea flowers and other unique herbs. We are on a mission to bring wellness to people through the power of nature while supporting over 600 small farmers in India. Our brand gained nationwide attention after a successful pitch on Shark Tank India, where we impressed the judges with our innovative products and commitment to sustainability. Today, Blue Tea is a global brand, serving over 11 lakh consumers across India, the USA, and Europe. We are proud to be the choice of health-conscious tea lovers, and our products are even served on Indigo Airlines. At Blue Tea, we blend tradition with innovation, creating wellness products that are natural, vibrant, and delicious. Join us in our journey to make herbal tea a household favorite worldwide!

About Role

We are looking for a proactive and detail-oriented professional to manage customer relationships and coordinate with internal and external stakeholders to ensure smooth and timely order delivery. The ideal candidate will act as the key point of contact between customers, operations, and other departments to maintain high service standards and customer satisfaction.

Key Responsibilities:

• Serve as the primary point of contact for customers regarding order status, queries, and issue resolution
• Manage end-to-end order lifecyclefrom order confirmation to successful delivery
• Coordinate with internal teams (operations, logistics, sales, warehouse) to ensure timely fulfillment
• Build and maintain strong relationships with customers and key stakeholders
• Proactively identify potential delays or issues and take corrective actions
• Provide regular updates to customers on order progress and delivery timelines
• Ensure accurate documentation and tracking of orders in systems
• Handle escalations professionally and ensure quick resolution
• Monitor service levels and work towards continuous improvement in delivery performance
• Gather customer feedback and share insights with relevant teams