Customer Relationship Management Manager

Job description:

Customer Relationship Manager (CRM) Axians India

Role Summary:

We are looking for an experienced Customer Relationship Manager to build and manage long-term relationships with key customers across industrial sectors. The role focuses on account growth, customer engagement, and delivering value-driven digital solutions.

Key Responsibilities:

• Manage and strengthen relationships with key stakeholders (Plant, IT/OT, Procurement, etc.)
• Drive account growth through cross-sell and up-sell opportunities
• Identify customer needs and propose digital transformation solutions
• Coordinate with internal teams to ensure successful project delivery
• Handle customer issues, ensure satisfaction, and improve retention
• Maintain account plans, pipeline, and regular updates to management

Requirements:

• B.E./B.Tech with 810 years of experience in Industrial Automation / Networking / Technical Sales / Account Management
• Knowledge of Industrial Networking, OT/IT, SCADA/MES, or Manufacturing systems
• Strong communication, negotiation, and relationship management skills

Core Skills:

Customer Focus | Strategic Thinking | Commercial Acumen | Collaboration