Job Title: CRM Assistant

Location: Mumbai- Chembur

Company: ALYF/SOAL

Experience: 1-2 years in client servicing- real estate

Salary : - 2-3 lacs P.a

Role Overview

As a Customer Relationship Manager at ALYF, you will be the face of our brand for property owners. Youll play a key

role in maintaining long-term relationships, managing critical operations, and driving growth through new acquisitions and

referrals.

Key Responsibilities

Owner Relationship Management:

Serve as the primary point of contact for homeowners; build trust and long-term rapport through consistent and

meaningful communication.

Regular Engagement:

Schedule and conduct regular calls, meetings, and property visits to address concerns, update owners on

performance, and share insights.

MIS Management & Reviews:

Maintain updated MIS reports and dashboards. Present performance metrics, rental reports, and property

updates to homeowners regularly.

Issue Resolution:

Handle owner escalations with speed and empathy. Coordinate with internal teams to resolve operational

issues and ensure owner satisfaction.

Referrals & Growth:

Encourage and convert referrals from existing owners for both ALYF and Soal business lines.

Agreement Management:

Oversee onboarding, renewals, and execution of property management agreements in coordination with the

legal and operations teams.

New Property Acquisition:

Actively identify and onboard new properties by pitching ALYF and Soal value proposition to prospective

homeowners.

Requirements

1-2 years of experience in relationship management, sales, hospitality, or real estate

Excellent communication, negotiation, and interpersonal skills

Strong problem-solving mindset with a customer-first approach

Proficiency in using CRMs, Excel, and Google Workspace tools

High ownership and accountability, with the ability to work independently

Willingness to travel locally for meetings and property visits

Customer Relationship Management Assistant