Customer Relationship Executive (Tele-Calling)

CSE - Interior Design Industry

Location: Pune (Baner/ Kharadi)

Experience: 13 Years

Preferred Background: Real Estate Industry

Job Summary

We are looking for a proactive and customer-oriented Pre-Sales Executive to join our growing interior design company in Pune. Candidates with prior experience in the real estate industry will be preferred due to their understanding of customer handling, lead management, and sales coordination.

Key Responsibilities

• Handle inbound and outbound customer inquiries via calls, WhatsApp, emails, and social media
• Connect with prospective clients and understand their interior design requirements
• Qualify leads and schedule meetings/site visits for the sales/design team
• Maintain regular follow-ups with leads to improve conversion ratios
• Coordinate with sales, design, and operations teams for smooth customer experience
• Maintain and update lead data in CRM systems
• Explain company services, packages, timelines, and process flow to clients
• Support the sales team in achieving monthly targets

Requirements

• 13 years of experience in Pre-Sales, Telecalling, Customer Relationship, or Sales Coordination
• Candidates from the real estate industry preferred
• Strong communication and convincing skills
• Good follow-up and customer engagement abilities
• Comfortable working in a target-oriented environment
• Basic knowledge of CRM tools and MS Office

Preferred Skills

• Customer relationship management
• Lead nurturing and conversion
• Professional communication and presentation skills
• Ability to multitask and coordinate with multiple stakeholders

Salary

Best in the industry + Attractive Incentives

Location

Pune

Apply Now at hr@spazioliv.com