Customer Relations Manager

Urgent Hiring for - Customer Relations Manager

About Quickeee

Quickeee is a fast-growing Mumbai-based startup transforming the fast fashion space with 60-minute delivery and an Al-powered styling experience. We are building a premium, technology-first platform that combines speed, personalization, and design excellence.

What You'll Do

• Manage and respond to customer inquiries
• across email and direct messages (Instagram, WhatsApp, or platform DMs) in a timely, professional manner.
• Maintain and update CRM records - track conversations, tag leads, and keep customer data clean and organized.
• Follow up with customers post-purchase or post-interaction to
• ensure satisfaction and build brand loyalty.
• Identify patterns in customer feedback and share insights with the team to improve products and messaging.
• Help draft and send outreach emails or DM campaigns to engage our existing customer base.
• Need to know fresh chats/ Fresh works

What We're Looking For

• 23 years of experience in CRM/customer relationship management with a strong understanding of customer interactions and engagement.

Excellent written communication skills able to adapt your tone effectively across formal emails, customer conversations, and casual messages.

Highly organized and detail-oriented comfortable managing multiple conversations, follow-ups, and priorities simultaneously.

Empathetic and customer-focused mindset you genuinely care about creating positive experiences for the people you interact with.

Familiarity with CRM tools (such as Freshchat, Freshworks, or similar platforms) is a plus, but not mandatory.

Reliable and consistent approach we value ownership, commitment, and a willingness to learn.

What youll get

Work Mode: On-site

Experience: Hands-on exposure to CRM operations and customer support processes

Mentorship: Opportunity to work closely with the core team and gain practical insights

Growth Opportunity: Potential for a full-time role based on performance and contribution

Why join Quickeee?

Be the voice of a fast-growing consumer brand across email and DMS

Own real customer conversations from day one not just shadow work

Get hands-on with CRM tools, outreach campaigns, and customer data

Work directly with a lean, high-ownership team at Downtown. Build a foundation in customer success, marketing, and brand communication.

• Fast feedback loops your work creates visible impact quickly