Customer Relations Executive- Bangalore Location

Job Summary :

We are looking for a customer-focused and empathetic Customer Care Representative to handle pet parent queries, coordinate appointments, and ensure a smooth service experience. The role focuses on Customer support, coordination, and maintaining high levels of customer satisfaction.

The Customer Relations Executive plays a critical role in delivering seamless and compassionate experience to pet parents by ensuring efficient coordination, prompt support, and high service standards.

Roles & Responsibilities :

Handle inbound calls, messages, and customer queries professionally

Manage both inbound and outbound calls to address customer queries, provide updates, and conduct timely follow-ups

Assist pet parents with appointment booking, rescheduling, and cancellations

Coordinate with home-visit doctors and internal teams for smooth service delivery

Provide accurate information about services, pricing, and processes Address customer concerns and escalate issues when required

Deliver exceptional customer experience while maintaining high satisfaction standards

Maintain accurate records of customer interactions and appointments

Follow up with customers post-service for feedback and support Key Skills

Excellent verbal and written communication

Strong interpersonal and relationship management skills

Problem-solving and conflict resolution ability

Time management and multitasking

Customer-first mindset with high empathy