Customer Experience Executive

About Pice

At Pice, were redefining how Indian SMEs pay, manage cash flows, and access credit. Backed by Nexus Venture Partners and leading angel investors, were building a unified payments platform and soon, launching our own credit card product designed specifically for businesses.

As we scale, Customer Experience (CX) sits at the heart of everything we do. This role goes beyond traditional support. Youll be a CX champion, ensuring every interaction builds trust, clarity, and confidence, especially as we introduce new financial products like credit cards, payments, and credit features. Youll be the first touchpoint for our customers and a key voice shaping how SMEs experience Pice.

This role combines Customer Experience, Relationship Building, Sales, and Cross-Sales. You'll engage with existing and newly onboarded customers, help them understand Pice products, encourage product adoption, and drive additional usage opportunities.

You'll play a key role in improving customer activation, retention, and revenue while delivering an exceptional customer experience.

What You'll Do

• Make outbound calls to newly onboarded and existing customers to drive product activation and engagement.
• Understand customer business needs and recommend relevant Pice products and payment solutions.
• Drive sales and cross-sales of products such as vendor payments, education payments, credit card bill payments, and upcoming credit offerings.
• Educate customers on product features, benefits, limits, fees, billing cycles, and transaction journeys.
• Follow up with interested customers to improve conversion and activation rates.
• Handle customer objections professionally and provide suitable resolutions.
• Build strong relationships with SMEs to improve retention and repeat transactions.
• Maintain accurate CRM records, call dispositions, and customer interactions.
• Meet daily, weekly, and monthly targets for calls, activations, conversions, and revenue generation.
• Share customer insights and feedback with Product, Marketing, and Operations teams to improve journeys and offerings.

What We're Looking For

• Freshers are welcome (Inside Sales, Telecalling, Banking, or Fintech experience is an advantage).
• Excellent communication skills in English and Hindi (additional regional languages are a plus).
• Comfortable making outbound calls and engaging with customers throughout the day.
• Strong persuasion, objection handling, and relationship-building skills.
• Customer-first mindset with a consultative selling approach.
• Ability to multitask and work in a target-driven environment.
• Familiarity with CRM tools and basic Excel is preferred.
• Prior experience in fintech, banking, payments, or inside sales will be an added advantage.

Why Join Pice?

• Be part of a fast-growing fintech startup shaping SME payments and credit.
• Gain hands-on exposure to fintech products, credit operations, and customer growth strategies.
• Work in a high-energy, ownership-driven environment.
• Build a strong career path in Customer Experience, Sales, Fintech, and Product Operations.

If you're passionate about talking to customers, driving growth, and helping Indian businesses succeed, we'd love to hear from you!