Customer Experience Associate

Job Title: Customer Experience Associate

Experience: 02 years

Location: Bangalore (On-site)

About Project Mirage

Project Mirage is a stealth-mode AI + hardware startup founded in 2025, focused on rethinking how humans interact with technology. Were building next-generation AI-powered interfaces that move beyond touchscreens.

The team includes experienced engineers and product designers with a strong track record of building and shipping consumer hardware products at scale. Project Mirage operates across San Francisco and Bangalore and is in an early, fast-moving phase of product and brand building.

Role Overview

We're looking for an empathetic, detail-oriented Customer Experience Associate to be the first point of contact for our early users. This role is ideal for someone who genuinely enjoys helping people, can communicate clearly about complex hardware and AI products, and thrives in a fast-moving startup environment.

You'll work closely with marketing, supply chain, and engineering teams to surface user feedback, resolve issues, and help shape a support experience that feels as thoughtful as the product itself.

Key Responsibilities

• Own day-to-day user communication across email, chat, and community channels (Discord, etc.)
• Respond to queries related to product setup, troubleshooting, orders, shipping, and general use
• Manage support for product users, ensuring a smooth and high-touch onboarding experience
• Build and maintain a knowledge base - FAQs, how-to guides, and support articles
• Identify recurring pain points and proactively flag them to the product and engineering teams
• Coordinate with the supply chain team to track orders, manage dispatch timelines, and resolve delivery issues
• Maintain order and shipment trackers; flag delays or anomalies proactively
• Help set up and refine internal CX workflows, SOPs, and escalation paths as the team scales
• Maintain documentation for support processes, issue categories, and resolution protocols
• Coordinate across functions (supply chain, product, marketing) to close open issues efficiently
• Support the team on ad hoc operational tasks, especially during pilot and launch phases

Requirements

• 0-2 years of experience in customer support, customer success, or a community-facing role
• Excellent written and verbal communication skills in English
• High empathy, patience, and a problem-solving mindset
• Comfortable with support tools
• Ability to stay composed and resourceful in an ambiguous, early-stage environment
• Must be able to work from the Bangalore office ( is a must )

Why Join Project Mirage

• High-ownership role at an early-stage company building a new interaction paradigm
• Close collaboration with experienced product, marketing, supply chain and engineering teams
• Fast learning, real responsibility, and visible impact
• Opportunity to help shape a category-defining brand from day one