Customer Engagement Executive

Designation: Client Engagement Executive

Function: Operations

Reporting to: Assistant Vice President

Location: HSR Layout - Bangalore (Centralized Team)

Portfolio Size: Up to ~100 clients per concierge

CTC range: 18 - 20 LPA

Role Summary

Own the end-to-end relationship for a dedicated portfolio of BlueStone's most valued clients. The role has two halves: solving real purchase needs quickly and personally, and building experiences that feel genuinely different from anything else in the market delivered with the warmth and polish of 5-star hospitality.

What This Role Broadly Cover

Solving Client Needs

Expediting orders, custom design requests, and repairs

Facilitating discounts and previews of custom designs before an order is placed

Connecting clients with in-house stylists for personalized suggestions

Working across retail, styling, supply chain and servicing teams to get requests resolved end-to-end

Building Memorable Experiences

Designing and delivering moments that feel personal and distinct not a standard service interaction

Managing invitations, referrals, and milestone gestures for the client portfolio

Core Traits

Warm, articulate communicator with a 5-star hospitality service standard

Composed and solution-oriented under pressure resolves issues calmly and decisively

Strong ownership mindset chases outcomes internally until resolved

Creative instinct for curating experiences clients will remember

Discreet and detail-oriented with client information

Working Rhythm

Standard business hours, with extended availability for urgent client needs (not round-the-clock)

Individual performance goals (e.g. client satisfaction, retention, responsiveness)

Backup/pod coverage ensures clients always have a contact during leave

Who We're Looking For

410 years in luxury hospitality, private banking/RM, premium concierge, or luxury retail clienteling

strongly preferred but not mandatory. Open to strong candidates from adjacent service backgrounds who show the traits above and can be trained.