Customer Acquisition Specialist

We are seeking a Customer Acquisition Specialist responsible for managing and responding to incoming leads from online portals. The role focuses on lead handling, client coordination, and supporting conversion through effective communication. This is a non-target-based role and does not involve cold calling or field sales.

Key Responsibilities

• Manage and respond to inquiries received through IndiaMART and TradeIndia
• Communicate with potential clients to understand their requirements
• Follow up on leads to support conversion into business opportunities
• Maintain accurate records of leads, follow-ups, and client interactions
• Coordinate with internal teams for order processing and client requirements
• Ensure timely response to all incoming queries
• Build and maintain professional relationships with clients

Requirements

• Graduate in any discipline
• 13 years of experience in IndiaMART / TradeIndia handling or similar roles
• Strong communication and interpersonal skills
• Basic understanding of lead management and customer handling
• Familiarity with CRM tools or lead management systems

What We Offer

• No cold calling or field visits involved
• Collaborative and supportive team culture
• Growth opportunities within the organization