Greetings From TCS!!

Position : CrowdStrike

Experience : 4+ years

Location : In Person Interview at below location on 11th April

Bengaluru

TCS L-Centre, Vydehi RC-1 Block, EPIP Industrial Area, 82, 6th Rd, KIADB Export Promotion Industrial Area, Whitefield, Bengaluru 560066

Pune

Tata Consultancy Services, Sahyadri Park SP1, S3 Builiding, Rajiv Gandhi Infotech Park, Hinjewadi Phase 3, Pune 411057 Will update soon

Gurugram

TCS GG7 is located at Skyview Corporate Park, Sector 74A, Gurugram, Haryana 122004, India.

Job Description :

Provide well-thought out and reliable direction, both in technical and non-technical

terms, to help customers integrate, deploy and maintain the CrowdStrike service

Take ownership of customer issues, including initial troubleshooting, identification of

root cause and issue resolution or escalation

Identify and escalate priority issues that need immediate attention
Meet or exceed customer expectations on response quality, timeliness of responses and

overall customer experience

Serve as internal and external point of contact on customer escalations and ensure

customer issues are resolved as expediently as possible

Collect information and document bugs with Team/Technical Leads for product issues

that are impacting businesses

Create process or troubleshooting documentation in the support knowledge base
Push creative thinking beyond the boundaries of existing industry standard practices to

come up with process improvements and new ways to delight customers

Interested candidates who are available for F2F Interviews can share their updated cv to divya.jillidimudi1@tcs.com

Crowdstrike