CRM

JOB DESCRIPTION Senior CRM Manager

Client Relationship Leadership

Full-Time 710 Yrs Experience

Team of 515

ABOUT THE ROLE

We are looking for a seasoned Senior CRM Manager to serve as the second face of our organisation owning client relationships, leading a driven team, and translating strategy into measurable outcomes. You will represent our brand with authority, build enduring partnerships, and set the standard for client excellence across every touchpoint.

KEY RESPONSIBILITIES

• Client Representation: Act as the primary client authority after senior leadership; build trust and executive confidence.
• Relationship Management: Own key accounts end-to-end reviews, escalations, retention, and satisfaction.
• Team Leadership: Hire, mentor, and manage CRM executives; set KPIs and drive a high-performance culture.
• CRM Strategy & Planning: Design quarterly and annual roadmaps, lifecycle campaigns, and retention programmes.
• Cross-Functional Alignment: Partner with Sales, Marketing, Product, and Ops for a seamless client experience.
• Data & Insights: Track NPS, CSAT, churn, LTV; deliver executive-ready reports and strategic recommendations.
• Platform Ownership: Administer and optimise CRM tools Salesforce, HubSpot, Zoho, or equivalent.
• Escalation Handling: Resolve complex client issues decisively, protecting both relationships and reputation.

REQUIREMENTS

• 710 years in CRM / key account management; 3+ years in a leadership role.
• Proven track record managing teams of 5 or more members.
• Executive presence with exceptional C-suite communication skills.
• Hands-on expertise with Salesforce, HubSpot, Zoho, or MS Dynamics.
• Strong commercial acumen; ability to identify revenue growth opportunities.
• Advanced data literacy dashboards, reporting, and insight-led decision making.
• MBA preferred; B2B, SaaS, or IT services background a strong advantage.

CORE COMPETENCIES

Strategic Leadership Client Empathy Analytical Thinking Executive Communication Commercial Acumen Problem Resolution

WHAT WE OFFER

• Learning & Development Budget
• International Client Exposure
• Leadership Influence on Strategy

To Apply

Fill This Form:-

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